- 5510 S. Fort Apache Rd. Las Vegas NV 89149
Restoring the past, building the future
By: Uri Shalev | Last updated: 7/7/2025
If you’ve recently experienced water damage in your home, you’re likely overwhelmed, stressed, and looking for fast answers. In this post we’ll explain all you need to know about our process and why time is of the essence.
Here’s a cool video that explains why time is critical in water damage incidents:
When water damage strikes, time is critical. Water spreads quickly and often invisibly, seeping into drywall, flooring, and insulation where it can cause mold growth in as little as 24-48 hours. The longer the damage sits, the more extensive (and expensive) the repairs become and the greater the risk that your insurance company may reduce or deny your claim due to delayed mitigation. That’s why we need to get to work fast.
Signing a work authorization form allows us to do exactly that: stop the damage, begin assessing the full scope, and start documenting everything for your insurance claim. It’s not a commitment to unknown costs as it is done with complete transparency, and full control every step of the way.
When it comes to water damage, time isn’t just important – it’s everything. The moment water hits your floors, walls, or ceilings, the clock starts ticking. Moisture spreads fast, soaking into places you can’t see: behind drywall, under floorboards, inside cabinets and insulation. And while the visible mess might seem manageable at first, the real threat is what’s happening out of sight.
Within 24 to 48 hours, mold can begin to form. As the damage expands, so does the cost of fixing it, not to mention the complexity of the cleanup.
But there’s another critical risk most homeowners don’t realize: the longer you wait to take action, the more likely your insurance company is to push back on your claim. Delayed response can be seen as negligence, and that gives insurers grounds to reduce or deny coverage altogether.
One of the most common and understandable questions we hear is: “Can you give me a quote before you start?” The short answer is – not if we’re doing it right.
As we already described earlier – since water damage restoration isn’t like replacing a broken window or fixing a leaky faucet and we can’t see the full extent of the problem from the outside, we’re working blind.
Due to that, try as hard as we might, until we remove affected materials and investigate thoroughly, there’s no honest way to predict the full scope of work.
In fact, any company that claims otherwise is either guessing, making promises they can’t keep, or planning to skip critical steps;
Giving a set price without proper inspection is not just irresponsible, it’s potentially harmful to your property and your insurance claim. Guessing leads to underbidding, which leads to corner-cutting or sudden “surprise” charges mid-project. And worst of all, delays in proper action can give your insurance carrier grounds to reduce or even deny coverage, claiming you didn’t respond quickly enough or failed to mitigate the damage.
That’s why we don’t provide firm pricing up front, and why we ask you to sign a Work Authorization Form before we begin.
Simply put, the work authorization form is permission for us to begin the urgent task of protecting your home and properly documenting the damage.
It authorizes us to inspect, document, and mitigate the damage caused by water or other losses. This includes actions like removing wet materials, setting up drying equipment, and accessing affected areas to assess the full extent of the damage.
We don’t play guessing games with your home or your finances. Our process is thorough, careful, and based on real findings – and that begins the moment you authorize us to start.
The work authorization document is also a great responsibility and we don’t take that lightly. Just because you sign the work authorization doesn’t mean you lose control. In fact, it’s quite the opposite.
You’ll receive full transparency from start to finish. We document everything – with photos, reports, and clear explanations. You’ll be informed of every step we take, and nothing proceeds without your consent.
Think of the form as a green light to start protecting your home, not a blank check. You remain in the driver’s seat the entire time. If we uncover new findings as we go, we’ll share them with you before taking further action. No surprises. No pressure. Just clear communication and full control.
One of the biggest advantages of working with M&M Restoration is that we don’t just stop the damage – we actually help you navigate the insurance process too.
Unlike other mitigation companies, at M&M we have in-house, fully licensed, Public Adjuster on our team and his job is simple: to advocate for you.
From documenting the damage properly, to building your claim and to negotiating directly with your insurance company, our PA works to get you the maximum payout – in the shortest time possible.
Most restoration companies leave you to figure this part out on your own. We don’t. We’re with you from the first phone call through to the final coat of paint.
These are valid concerns we often run into. At M&M Restoration, we understand how overwhelming water damage can be. You didn’t ask for this situation, nobody does, but you do deserve a partner who handles it with urgency, honesty, and professionalism.
It’s essential we get to work as soon as we can, and for that we need your approval. When you sign a work authorization with us, you’re not handing over control, you’re empowering a team that knows how to act fast, document thoroughly, and fight to protect both your property and your claim.
We restore your home, advocate for your insurance coverage, and keep you informed every step of the way.
